Privacy Policy

Last Updated: August 19, 2026

Brown Insurance Group, Inc. (“Brown Insurance Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, including BrownATX.com and browninsuranceaustin.com, request an insurance quote, contact us, communicate with our team, use our online forms or chat features, or otherwise interact with Brown Insurance Group.

By using our website, you acknowledge the practices described in this Privacy Policy. Where required by law, we will obtain consent before collecting or using certain information.

---

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide Directly

You may provide information such as:

• Name
• Email address
• Telephone or mobile number
• Mailing or physical address
• Business or company name
• Job title or occupation
• Insurance needs and coverage information
• Current or prior insurance information
• Vehicle, property, driver, household, business, payroll, revenue, or exposure information
• Information submitted through quote requests, contact forms, applications, surveys, chat, email, telephone, or text message
• Documents or information you choose to upload or provide to us
• Other information reasonably necessary to provide insurance-related products and services

Insurance applications and transactions may require additional information that is governed by insurance, financial privacy, consumer reporting, or other applicable laws. Where applicable, separate privacy notices provided in connection with an insurance transaction may also apply.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• General geographic location
• Referring website or traffic source
• Pages viewed
• Links or buttons clicked
• Date and time of visits
• Time spent on pages
• Website navigation and interaction information
• Session information
• Cookie and device identifiers
• Advertising or campaign parameters
• Form views and submissions
• Website performance and diagnostic information

We may use cookies, pixels, scripts, tags, local storage, and similar technologies to collect this information.

---

2. Cookies and Similar Technologies

Our website uses cookies and similar technologies for purposes that may include:

• Operating and securing the website
• Remembering cookie and privacy preferences
• Understanding website traffic and visitor behavior
• Measuring website performance
• Determining how visitors found our website
• Improving website content and usability
• Measuring marketing effectiveness
• Identifying business visitors when permitted
• Connecting website activity with customer relationship management systems
• Preventing fraud, abuse, or malicious activity

We use CookieYes as a cookie-consent and preference-management service.

Visitors may be presented with choices such as:

• Accept All
• Reject Non-Essential
• Cookie Settings

Necessary cookies may remain active because they are required for basic website operation, security, or consent management.

Visitors can change their cookie preferences using the Cookie Settings control available on our website.

Browser settings may also allow users to block or delete cookies, although doing so may affect certain website functionality.

---

3. Website Visitor Identification – RB2B

We may use RB2B, a website visitor-identification and business-intelligence service.

RB2B and its technology partners may use cookies, device identifiers, website activity information, and other technologies to help associate website activity with a business, professional profile, or individual when a reliable match is available.

Information involved in this process may include:

• IP address or information derived from an IP address
• Browser and device information
• Current page URL
• Referring page or website
• Date and time of website activity
• Session and visitor identifiers
• General geographic information
• Company or employer information
• Professional identity information
• Job title
• Professional profile information
• Business email address or other contact information when available through lawful data sources

RB2B may use first-party cookies on our domain to recognize returning visitors, maintain website sessions, store attribution information, and support visitor identification.

Where applicable law requires consent, we intend for visitor identification to occur only after the required consent has been obtained.

Information received through RB2B may be used to:

• Understand which businesses and professionals are interested in our services
• Evaluate website engagement
• Follow up regarding insurance or business inquiries
• Improve our marketing and sales efforts
• Create or update records in our customer relationship management system

Individuals may also use the opt-out mechanisms provided by RB2B or its affiliated data providers.

---

4. Google Analytics and Google Tag Manager

We use or may use Google Analytics and Google Tag Manager to understand how visitors use our website.

These technologies may collect information such as:

• Pages visited
• Traffic sources
• Approximate location
• Browser and device information
• Session duration
• Website interactions
• Referring websites
• Campaign information
• Conversion events

Google Analytics may use cookies and other technologies to distinguish visitors and generate aggregated website statistics.

Where required, analytics cookies are controlled through our cookie-consent system.

---

5. Customer Relationship Management and Lead Tracking

We use customer relationship management, automation, communications, and lead-management systems, which may include HighLevel/LeadConnector (GoHighLevel) and related providers.

Information submitted through website forms, quote requests, chat, scheduling tools, telephone calls, emails, text messages, or other interactions may be transmitted to or stored within these systems.

We may use these systems to:

• Create and maintain contact records
• Respond to inquiries
• Provide insurance quotes and services
• Track leads and opportunities
• Assign inquiries to members of our team
• Schedule appointments
• Record communications
• Send requested follow-up communications
• Measure marketing and sales performance
• Automate administrative or service communications
• Maintain records of website activity associated with a known contact where permitted

---

6. Website Analytics, Session Information, and Experience Improvement

We may use analytics, performance, heatmap, or session-interaction technologies to better understand how visitors use our website.

These technologies may help us understand:

• Where visitors click
• How far visitors scroll
• Which pages visitors view
• How visitors navigate between pages
• How long visitors remain on particular pages
• Whether website features are functioning correctly
• Whether visitors encounter errors or abandoned forms
• How users interact with website content

We may use providers such as Microsoft Clarity or similar technology for these purposes.

Where required, these technologies will be subject to the visitor’s cookie and consent preferences.

---

7. How We Use Personal Information

We may use personal information to:

• Provide insurance quotes, products, and services
• Respond to questions and requests
• Communicate with customers and prospective customers
• Process insurance applications
• Service insurance policies
• Assist with renewals, endorsements, certificates, claims-related communications, or other insurance servicing activities
• Verify information provided to us
• Communicate with insurance carriers, wholesalers, managing general agents, service providers, and other parties necessary to provide requested insurance services
• Maintain customer and prospect records
• Improve our website and customer experience
• Analyze website traffic and engagement
• Measure marketing effectiveness
• Identify potential business customers
• Prevent fraud, abuse, and security threats
• Meet legal, regulatory, licensing, recordkeeping, and compliance requirements
• Enforce agreements and protect our legal rights
• Perform other activities disclosed at the time information is collected

We seek to collect and use information that is reasonably necessary for the purposes for which it was obtained.

---

8. How We Disclose Personal Information

We may disclose personal information to service providers and other parties that assist us in operating our business or providing requested insurance services.

These may include:

• Insurance carriers
• Insurance wholesalers
• Managing general agents
• Brokers and insurance markets
• Premium finance companies
• Claims-related service providers
• Customer relationship management providers
• Website hosting providers
• Cloud-storage providers
• Email and communications providers
• Telephone and text-message providers
• Analytics providers
• Website visitor-identification providers
• Cybersecurity and fraud-prevention providers
• Marketing and advertising technology providers
• Payment processors
• Professional advisers
• Government agencies or regulators when required by law

We may also disclose information:

• At your direction or with your consent
• To provide products or services you requested
• To comply with law, legal process, regulatory requirements, subpoenas, or court orders
• To detect, prevent, or investigate fraud or security incidents
• To protect the rights, property, or safety of Brown Insurance Group, our customers, or others
• In connection with a merger, acquisition, financing, sale, restructuring, or transfer of all or part of our business

We do not sell personal information for money.

However, certain disclosures involving analytics, advertising, data matching, visitor identification, or marketing technology may be considered a “sale,” “sharing,” or processing for targeted advertising under some state privacy laws even when no money is exchanged.

Where applicable, eligible consumers may opt out of these activities as described below.

---

9. Email and Text Message Communications

If you provide an email address or telephone number, we may use it to respond to inquiries, provide requested insurance services, send account or service communications, and send marketing communications where legally permitted.

Consent to receive marketing text messages is not a condition of purchasing insurance or receiving services unless expressly stated otherwise.

You may opt out of marketing text messages by replying STOP or following the instructions included with the message.

You may opt out of marketing email communications using the unsubscribe mechanism included in the email.

We do not sell mobile telephone numbers or text-message opt-in information to unaffiliated third parties for their independent marketing purposes.

Text-message opt-in data and consent information may be provided to vendors that help us operate our messaging services, but only as reasonably necessary to provide those services.

---

10. Insurance and Financial Information

Information collected in connection with an insurance quote, application, policy, claim, or other insurance transaction may be subject to federal and state insurance or financial privacy laws.

Those laws may provide protections or requirements separate from this website Privacy Policy.

Where another privacy notice is provided to you in connection with an insurance transaction, that notice may govern the applicable insurance or financial information.

This Privacy Policy is intended primarily to describe our website, digital marketing, communications, and general business-data practices and does not replace any privacy notice required under applicable insurance or financial-services law.

---

11. Consumer Privacy Rights

Depending on where you live and whether a particular privacy law applies to Brown Insurance Group or the information involved, you may have rights concerning your personal information.

These rights may include the ability to:

• Confirm whether we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain a portable copy of certain personal information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Opt out of certain forms of profiling
• Withdraw consent where processing is based on consent
• Appeal certain decisions concerning a privacy-rights request
• Exercise privacy rights without unlawful discrimination or retaliation

These rights are subject to exceptions and exemptions under applicable law.

Certain information relating to insurance or financial products may be governed by other laws and may be exempt from some general consumer privacy statutes.

---

12. Texas Residents

Texas residents may have rights under the Texas Data Privacy and Security Act when that law applies to Brown Insurance Group and the information involved.

Eligible Texas residents may have rights to:

• Confirm whether personal data is being processed
• Access personal data
• Correct inaccuracies
• Delete certain personal data
• Obtain certain personal data in a portable format
• Opt out of qualifying targeted advertising
• Opt out of qualifying sales of personal data
• Opt out of certain profiling activities

Texas law also contains exemptions, including exemptions that may apply to certain businesses or information governed by other financial-services laws.

---

13. Submitting a Privacy Request

To submit a privacy request, contact:

Brown Insurance Group, Inc.
13341 W Highway 290, Building 2
Austin, Texas 78737

Email: service@brownatx.com
Phone: (512) 523-4002

Please include “Privacy Request” in the subject line of email requests.

We may need to verify your identity before completing certain requests.

You may use an authorized agent where permitted by applicable law, although we may request verification of the agent’s authority.

We will respond within the timeframe required by applicable law.

---

14. Appeals

If applicable law gives you the right to appeal a decision concerning a privacy request, you may submit an appeal by emailing:

service@brownatx.com

Please use the subject line:

Privacy Appeal

Include enough information for us to identify your original request and the decision you are appealing.

If your appeal is denied, we will provide additional information required by applicable law concerning any further complaint rights that may be available to you.

---

15. Cookie and Tracking Choices

You may control non-essential cookies through the Cookie Settings control available on our website.

Your options may include:

• Accepting all cookies
• Rejecting non-essential cookies
• Selecting individual cookie categories
• Changing or withdrawing previously provided consent

Some necessary cookies cannot be disabled through our consent manager because they are required for core website functionality, security, or consent management.

You may also adjust browser settings to block or delete cookies.

Opting out of certain cookies or tracking technologies may reduce our ability to personalize or measure your website experience but will not prevent you from requesting insurance services.

---

16. Do Not Track and Global Privacy Signals

Some browsers and devices provide privacy signals or settings intended to communicate tracking preferences.

Where applicable law requires us to recognize a legally valid browser-based opt-out preference signal, we will make reasonable efforts to honor that signal in accordance with applicable law and available technology.

Browser-based “Do Not Track” signals do not currently operate under a single universally accepted technical standard, so our response to those signals may vary unless otherwise required by law.

---

17. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested insurance services
• Maintain customer and prospect records
• Meet carrier requirements
• Satisfy legal and regulatory obligations
• Maintain required insurance records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Protect our legal rights

Retention periods may vary depending on the type of information and the legal or business reason for retaining it.

We may delete, anonymize, or securely dispose of information when it is no longer reasonably necessary to retain it.

---

18. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

No website, transmission method, storage system, or security measure is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or maintained by us.

If you believe information you provided to us may have been compromised, please contact us promptly.

---

19. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Brown Insurance Group does not control the privacy or security practices of third-party websites.

When you leave our website, the privacy policy of the third-party website or service will govern your interaction with that provider.

---

20. Children’s Privacy

Our website and insurance services are not directed to children under the age of 13.

We do not knowingly use our website to collect personal information directly from children under 13 without appropriate authorization.

If we learn that information has been collected from a child in circumstances requiring parental consent, we will take reasonable steps to delete or otherwise appropriately handle that information.

---

21. International Visitors

Our website may be accessible outside the United States.

Privacy and cookie laws vary by jurisdiction.

Where applicable law requires consent before certain analytics, visitor-identification, advertising, or similar technologies are used, we intend to use our consent-management tools to obtain or manage the required choices.

International visitors may also have additional rights under the laws applicable in their jurisdiction.

---

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business
• Our website
• Our technology
• Our service providers
• Our data practices
• Applicable laws or regulations

When we update the policy, we will revise the Last Updated date at the top of this page.

Material changes may also be communicated through the website or by other appropriate means where required.

We encourage visitors to review this Privacy Policy periodically.

---

23. Contact Us

Questions or concerns about this Privacy Policy or our privacy practices may be directed to:

Brown Insurance Group, Inc.
13341 W Highway 290, Building 2
Austin, Texas 78737

Email: service@brownatx.com
Phone: (512) 523-4002

Website: BrownATX.com